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FAQs

  • What happens with the reservation fee? Is it refundable?

    A: The reservation fee is necessary in order to hold your selected unit. This is a non-refundable fee; however, if you complete the rental paperwork within 5 business days the fee will be credited to your account.

  • Why is there a security deposit for renting parking spaces? Will I get my deposit back?

    A: We charge the security deposit because we issue all customers who rent parking spaces a parking permit that must be displayed on your vehicle when parking in our secured lot. You will get your security deposit back if you turn in your parking permit upon termination of your lease.

  • How do I know my belongings are safe?

    A: We are setting the standard with our security measures. Our property is well-lit both inside and out, features digital recording cameras for 24/7 recording, and has keycode access only.

  • How do I know what size I need?

    A: Our Professional Storage Solutions Experts have assisted thousands of happy satisfied customers in determining the right unit size and type. Included on this site we have provided a storage calculator to help you start down the path to becoming a happy satisfied customer too!

  • What sizes do you have and how much do they cost?

    A: The smallest unit size is 5’(w) x 5’(d) x 8.5’(h) (25 sq ft) or (212.5 cu ft). The largest size is 10’(w) x 30’(d) x 8.5’(h) + (450 sq ft) or (3825 cu ft). Please contact one of our Professional Storage Solution Experts for available sizes and prices.

  • Do I need to sign a lease?

    A: No, a simple rental contract is all that is required.

  • How long is the rental agreement?

    A: Rental agreements are month to month and automatically renew on the first day of each calendar month. You only pay for a month at a time. There are NO RENT REFUNDS.

  • Can I get a discount if I rent for a longer time?

    A: We do run specials and we provide an additional discount for accounts that pay for 12 months in advance. Speak to one of our Professional Storage Solution Experts for current specials and discounts.

  • When is rent due?

    A: Rent is due on the first of each month and is considered late and a late fee added to the account on the 6th of the month.

  • How do I pay for the storage unit?

    A: We have multiple payment options available. We offer a GUARANTEED NO LATE FEE PLAN. We also accept cash, ACH, check over the phone, Mastercard, Visa, Discover & AMEX. Payments can be made in person, called in or dropped in OUR SECURE 24-HOUR NIGHT DEPOSIT BOX and online via our website.

  • Do you require a security deposit or administrative fee?

    A: No, Stadium Self Storage does not require a security deposit except for customers who rent parking spaces. We do charge an administrative fee to help defray the cost of our extensive security systems which are being constantly updated for your protection.

  • Are my stored items secure?

    A: First, we employ a 24-hour digital recording system with 60+ cameras tied to motion sensors protecting the entire property inside and outside. Second, every entry point on the property requires a digital code for entry. Third, for your safety the entire property is fenced in. Fourth, the entire property is well-lit inside and outside.

  • Is insurance required to rent?

    A: We do not force our customers to pay for another product. However we do offer a 3rd party insurance solution. We understand in today’s marketplace customers are very savvy when it comes to insurance products and always refer them back to their own insurance agents for help in deciding what is best for them.

  • Who is responsible for the care of my items while they are in storage?

    A: Stadium Self Storage is not responsible for a loss to your goods. Stadium Self Storage will keep the property secure but Stadium Self Storage is never in the care, custody and control of your stored items. You have the ONLY KEYS FOR YOUR UNIT! Stadium Self Storage highly recommends you consult your insurance agent regarding your individual situation.

  • What hours are you open?

    A: Our normal customers have access to their items from 8am to 8pm 365 days a year. Extended access hours may be available, please check with one of our Professional Storage Solution Experts. We offer 24-hour access to our customers for an additional $10 per month.
    The Stadium Office is open daily from 9am to 5pm and Saturdays from 9am until 2pm. Sundays the office is closed.

  • How often can I visit my unit?

    A: Stadium Self Storage respects our customer’s privacy. The storage rental agreement provides a legal relationship with the customer whose name appears on the agreement. YOU will have the ONLY KEYS FOR YOUR UNIT! You may give the code and a key to whomever you wish but our relationship is with you alone.

  • How much notice must be given when I move out?

    A: We ask that our customers notify the office 28 days in advance. Our Professional Storage Solution Experts will be happy to assist you with that notice!

  • Does Stadium Self Storage offer moving assistance?

    A: Yes, Stadium Self Storage offers moving assistance through its parent company Coakley Brothers Moving and Storage. They have been in the industry for 126 years and are known for their Diamond Class Service. They would be happy to discuss your individual moving needs.
    Coakley Brothers Moving and Storage is known for doing local, long distance and international moves as well as corporate relocations. Please call one of our Professional Storage Solution Experts to help you set up a convenient time for you to discuss your needs.

  • What does climate control mean?

    A: Climate control in the storage industry is extremely rare. What is really meant is that the air is heated in the winter and cooled in the summer. We try to maintain a fairly narrow temperature range of 60 – 75 degrees within the facility. Cooling the air aids in the reduction of humidity in the air and in reducing or eliminating the chance for harmful mold to form.

  • Can I store an RV, boat, car, or motorcycle?

    A: Yes, we have exterior parking spaces and outdoor units for boats, trucks, and RV’s, landscape equipment, motorcycles, etc. Some of our outdoor units have 20A electricity for an additional monthly fee.

  • Do you sell moving and packing supplies?

    A: Yes, before you pack anything, please call one of our Professional Storage Solution Experts at 414-810-3101 for help assisting you in selecting the right professional moving supplies and materials for your individual needs and fragile items. Our experts would be happy to acquaint you with our specials and our Guaranteed Box Buy Back Program which eliminates any guess work as to purchasing too many boxes. We can supply anyone's need from 1 box to 1000 boxes.

  • Is moving equipment available to help move items to our storage unit?

    A: Absolutely, Stadium Self Storage has purchased a fleet of moving carts (platform trucks) situated in our temperature controlled extra-large loading and unloading areas. There are even pallet jacks available that you will need in order to move palletized materials.

  • Will you accept deliveries for my storage unit?

    A: Yes, we will facilitate the delivery of items to your storage unit.